Billing policy
Last updated: August 16, 2026
Prices
All prices on our site are in US dollars (USD).
Prices do not include shipping or tax unless we say so. Shipping and any tax are shown at checkout before you pay.
We can change prices at any time. The price you pay is the price shown when you place your order.
Payment
We accept the payment methods shown at checkout. Payment is taken in full when you place your order.
By paying, you confirm that the card or account you use belongs to you, or that you have permission to use it.
Payment processing
Payments are handled by third party payment processors. We do not store your full card number on our servers. Your payment details are handled by the processor under their own security standards.
Sales tax
Sales tax is added where required by state law. The amount is shown at checkout.
Order confirmation
After you pay, we email you an order confirmation. This confirms we got your order. It is not a guarantee that we accept it.
Declined or failed payments
If your payment is declined, your order will not be processed. Check your details with your bank or card provider and try again.
Order cancellation by us
We may cancel an order and refund you in full if:
- The item is out of stock
- There is a pricing or listing error
- We suspect fraud or an unauthorised payment
- We cannot ship to your address
If we cancel your order, we email you and refund the full amount.
Order cancellation by you
You can ask to cancel an order before it ships. Email contact@casezilla.com with your order number as soon as possible.
Custom orders can only be cancelled before we start production. Once production starts, they cannot be cancelled.
Duplicate charges
If you think you have been charged twice, email contact@casezilla.com with your order number. We will check and refund any duplicate charge.
Chargebacks
If you have a problem with an order, please email us first at contact@casezilla.com. We can usually fix things faster than a chargeback.
If you file a chargeback without contacting us, we may respond to your bank with our order and delivery records.
Currency conversion
We charge in USD. If your card is in another currency, your bank may add a conversion fee. That fee is set by your bank, not by us.
Questions
Email contact@casezilla.com.