Shipping policy
Last updated: August 16, 2026
Where we ship
We only ship within the United States. We do not ship to other countries at this time. We also do not ship to freight forwarders.
Processing time
We process orders Monday to Friday, not counting public holidays. Orders placed on a weekend or holiday are processed on the next working day.
Most orders are processed within 1 to 2 working days.
Delivery time
Standard orders: 4 to 7 working days across the USA.
Custom orders: 9 to 14 working days. Custom cases are made after you order, so they take longer.
Working days are Monday to Friday. Weekends and public holidays are not counted.
Delivery times start once your order has been processed, not from the moment you click buy.
Shipping cost
Shipping cost is shown at checkout before you pay. The price depends on your order and your address.
Tracking
When your order ships, we email you a tracking number. It can take up to 48 hours for tracking to update after you get the email. If your tracking has not moved after 48 hours, email us at contact@casezilla.com.
Wrong address
Please check your address before you place your order. If you give us the wrong address, the parcel may be returned to us or lost. We are not responsible for orders sent to an address entered by you in error.
If you notice a mistake, email us right away at contact@casezilla.com. If your order has not shipped yet, we will try to fix it. If it has already shipped, we cannot change it.
Lost, delayed, or damaged parcels
Once a parcel leaves us, it is handled by the carrier. Delays caused by weather, holidays, or carrier problems are outside our control.
If your parcel is lost or arrives damaged, email us at contact@casezilla.com within 14 days of the delivery date shown in tracking. Include your order number and photos if the item is damaged. We will look into it and sort it out.
Split shipments
If you order several items, they may arrive in more than one parcel. You will not be charged extra for this.
Questions
Email contact@casezilla.com.